The chainflex guarantee club- Making moving energy safe

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Introducing the chainflex Guarantee Club, where cables supplied by igus for continuously moving

applications, come with a service-life guarantee.

The guarantee club is open to all chainflex customers including machine builders, equipment

manufacturers and maintenance accounts.  You can receive a chainflex Cable Guarantee at one of

three levels: Orange, Silver or Gold, based on annual turnover.  The guarantee is defined time or the

number of double strokes the machine performs; whichever is reached first. The guarantee covers

free of charge replacement of cables.


The three status levels of club membership are as follows:

  • Orange status; the guarantee covers 18 months or 5 million double strokes with the option of

labelling the machine with a guarantee sticker.

  • Silver status: the guarantee covers 24 months or 7.5 million double strokes with a full staff

training programme for your employees on site, carried out by an igus sales engineer.  The training

covers handling and installation of cables, cost reduction and e-chain system optimisation.

  • Gold status covers 36 months or 10 million double strokes with the certification and training

undertaken by the product manager who also provides application specific support.  A complementary

one day seminar on cable technology is also included in the gold package.

igus chainflex product manager, James Harrison, tells us why igus are so confident in the durability of

the cables:

  • igus conducts extensive research and product development as well as live tests within our purpose

built 1,750m2 test lab.

  • Two billion double strokes are conducted annually in the test lab for research and development and

qualification of cables.

  • We undertake 10% batch testing of all cable production and carry out in excess of 100 million double

strokes in energy chains in pursuit of this.

  • The use of a climatic test chamber enables us to safely qualify cables from -40°C to +100°C.
  • Extensive training and product seminars from igus chainflex specialists on your site, provides you with

knowledge on how to achieve the optimum output from igus products as well as developing current employee skill

bases and information on industry innovations.

“Extensive test data of our chainflex cables, fills me with confidence that we can provide a superior cable and guarantee to match with promises that go beyond the norm.” Enthused James Harrison. “We cannot wait to build a real community for the chainflex Guarantee Club.”

Take a look at an example of a complete application test report for yourself here.

For more information, visit the dedicated section on the igus website:

Or alternatively contact James Harrison:


Phone: 07971468439