Introducing the 36-month guarantee energy chains
igus® has always prided itself on providing the best service that is possible.
Robust, lightweight and maintenance-free: these are the key elements of the high-performance polymers used to create our igus® energy chains. To assure reliability for users, we now offer a 36-month guarantee on our e-chains®, which matches the similar chainflex® guarantee. With the online service life calculator, users can now determine the guaranteed run time of their e-chain® and receive the certificate automatically.
We are the only manufacturer in the world to offer a guarantee of 36-month lifetime for its energy chains!
“The new guarantee programme gives our customers the added security of being able to design their individual application correctly and always choose the most cost-effective energy chains that works,” explains Justin Leonard, the‑chain® director of igus® “The guarantee covers the calculated double strokes or 36 months, whichever comes first. Should an energy chain fail due to wear and tear under this guarantee, the customer will receive a free replacement.”
To help ensure that our customers can make their design decisions with confidence, we created the online service life calculator. Establishing the guaranteed lifetime and receiving their certificate can be achieved in 2 easy steps:
- Open the online life calculator for e-chains® and enter the dynamic information and the environmental conditions of the application. The more specific the information regarding the application parameters, the more accurate the results will be. Information such as speed, acceleration, additional load and travel distance can all be added and these should help narrow down the results. Even entering external environmental influences such as dirt, impact and ambient temperature is possible and helps with the calculations. The online tool then calculates the guaranteed lifetime of the energy chain.
- Once this has been established, the customer receives the certificate by email. It really is that simple.
How can igus® provide these guarantees?
It’s all about testing:
To determine the service life of our products, thorough, continuous and rigorous tests are carried out under normal conditions and also the most adverse conditions, to the point of failure. Over 10 billion e-chain® test cycles are performed in the 3,800m2 laboratory every year at the head office in Cologne. Based on this test data, we were able to be have complete confidence in not only our energy chains but also our chainflex® cables and were able to begin offering a 36-month guarantee on our chainflex® cable range too. This began back in 2015 and we have continued to develop and improve since then. The service life calculator uses empirical data from the test laboratory to determine the life of our e-chains® in customer applications. Over 4,000 tests and more than 7,500 program results are fed into the online tool, and every day more are added. This enables us to offer the most accurate statements about the service life of our e‑chains® and you are safe in the knowledge that this is the most up to date data and information. .
Did you know that the lifetime of energy chains is normally 10 million movements or more?
Uncertainty is not an element you can have when designing and specifying products into machines. The security of having these lifetime calculators and these guarantees allows confidence in our products and our services in a very uncertain world. In some applications, 10 million cycles of an energy chain could take decades, however in some applications this could be one months production so having a guarantee adds further security to you as a customer and ensures you can design products in with peace of mind.
To read more blogs relating to energy chains click here.
Talk to igus®, we can help.
